To understand where the product needed to evolve, I looked at the existing experience alongside customer feedback and the requirements of the staff-focused use case. This highlighted both areas that needed improving and opportunities to introduce new functionality, helping define the key areas of focus across asset visibility, filtering, information hierarchy and cross-device use.
As the number of assets increased, users needed to interrogate the dataset rather than simply search for an individual entity. This meant the whole filtering system needed to be overhauled to give the users more control over what was shown.
The existing map carried over a lot of visual detail from the wayfinding experience. I introduced clearer visual hierarchy, asset statuses and flexible map controls to reduce clutter and help staff focus on the information that matters.
The original application was designed primarily for desktop use but we'd had many requests to make it more 'on-the-go' friendly, so I reworked the experience to adapt to smaller screens without compromising access to the map, assets or key controls.
